Industry Expertise

Financial Services

Your Employees Are Your Institution’s Most Powerful Competitive Strategy

At Performance Management Solutions, we believe that people want to do a good job. Your employees can only maximize their effectiveness when they:

Know what is expected of them
Understand their skill strengths and development needs
Obtain accurate and ongoing performance feedback and coaching
Know how they can grow and improve

Bank Training Products & Services

Customized Training Curriculum, Programs, and Certifications tailored to your organization’s needs. Prefer to conduct the program yourself? Our programs, with participant and/or leader guides, are available for purchase. We can also train-your-train, if needed

TRAINING FOR YOUR MANAGERS

– Managing for Results / Supervising for Results

– Coaching Others to Succeed

– Planning & Conducting Effects Performance Appraisals

– Time Management & Delegation

– Dealing with Challenging Employee Situations

– Communicating with Confidence

– The Five Behaviors of Cohesive Teams

– Managing a Multigenerational Workforce

– Everything DISC; Work of Leaders

– Leading Customer Service Excellence

– Leading Change

– Selection Interviewing

TRAINING FOR YOUR STAFF

– Individual Leadership

– Communicating with Confidence

– The Employee’s Role in Performance Management

– Customer Service Excellence

– Understanding Your DISC Style

– Dealing with Challenging Interactions

– The Challenge of Change

– Time Management

– Professionalism & Business Etiquette

– Supervisory Skills for Frontline Supervisors

– Coaching Skills for Frontline Supervisors

– Understanding Diversity

Performance Management Solutions for Higher Education can help you:

– Evaluate your Current Service Culture

– Define a Service Mission, Vision, and Values that will complement that of your College/University

– Create Strategies to Enhance Service Quality

– Provide Education and Training to Your Employees on Service Excellence as well as the same for your Managers to Lead Service Excellence within their areas.

Higher Education

Service Excellence

More attention is being focused on the quality of service excellence in institutions of higher education as it relates to retention and student success. Those who embrace this concept often realize that they may have not fully created a culture of service and/or their employees may not have the requisite skills to deliver exceptional service at the desired level to those they serve outside the institution (prospective students, agencies, secondary schools, alumni, etc.) and those within the institution (current students, other departments, faculty, etc.) Through enhancing the skills of employees in the areas of service excellence and holding employees accountable for service expectations, your department will have the talent necessary to deliver service at the highest level. This will have positive impact on not only student retention and success, but also employee engagement and institutional reputation.

Developing Leaders at All Levels

Many individuals leading a department or division in today’s colleges/universities may have come up through the ranks. Their experience in academia may have come through teaching and/or student services; with no anticipation of becoming a manager or leader of people. Both academic and non-academic administrators with years of experience often find that they need enhance their management and leadership skills to be optimally effective.

We can help you assess the needs of your administrators related to management and leadership skills and help you build a plan for development that is linked to your institution’s desired expectations.

What about those who don’t have responsibility for developing others? Every person in your Institution needs to understand their contribution and possess the skills the exemplify personal leadership.

Performance Management Solutions for Higher Education can help you:

– Assess the strengths and development needs of your employees

– Determine Gaps for Growth

– Create a Plan for Targeted Professional Development that produces results

– Facilitate training or development initiatives

– Create a sustainability plan to ensure your employees continue to grow

TRAINING FOR YOUR MANAGERS

– Managing for Results / Supervising for Results

– Coaching Others to Succeed

– Planning & Conducting Effects Performance Appraisals

– Time Management & Delegation

– Dealing with Challenging Employee Situations

– Communicating with Confidence

– The Five Behaviors of Cohesive Teams

– Managing a Multigenerational Workforce

– Everything DISC; Work of Leaders

– Leading Customer Service Excellence

– Leading Change

– Selection Interviewing

TRAINING FOR YOUR STAFF

– Individual Leadership

– Communicating with Confidence

– The Employee’s Role in Performance Management

– Customer Service Excellence

– Understanding Your DISC Style

– Dealing with Challenging Interactions

– The Challenge of Change

– Time Management

– Professionalism & Business Etiquette

– Supervisory Skills for Frontline Supervisors

– Coaching Skills for Frontline Supervisors

– Understanding Diversity

Other Corporate & Non-Profits

Performance Management Solutions offers a comprehensive array of products and services to meet the needs of other corporate institutions (besides just financial institutions), public firms, and non-profits.

We have specific expertise in facilitating retreats in the non-profits (churches and charitable groups) that have resulted in design/clarification of Mission, Vision, Values and strategic planning.

Similarly, we have worked with many groups to enhance the work of volunteer teams through engaging (and fun!) retreats.

Our Products and Services page offers you a sampling of what we can provide to you. However, it’s more important for us to learn your needs, so we can create the right initiatives that will give you your desired results.