About Us

Dr. Cynthia S. Rowan

Performance Management Solutions

Since 1992, Cindy has served as President of her own consulting firm, Performance Management Solutions; a company that has helped many organizations improve their profitability through organizational and talent development. During her consulting career, she has and continues to design and implement both training and development initiatives in the areas of leadership, management, and service excellence, creation of coaching cultures to support continued learning, and performance management strategies to foster organizational and employee growth.

Banking Experience

With over 30 years of experience in banking; Cindy has successfully served in a variety of positions within the retail, lending, and credit areas as well as a senior officer in the areas of human resources, training and development. She served as a strategic partner with the New Jersey Bankers Association as the developer and Academic Program Director of their Emerging Leaders Program as well as a consultant to their Leadership Academy.
While the majority of Cindy’s clients are in the financial services industry, she has also shared her expertise with organizations in other industries including public utility companies, manufacturing firms, departments of government, institutions of higher education, and non-profits.

Higher Education Administration

Dr. Rowan also has significant experience in higher education administration; having served as a Director, Dean, and Vice President in three New Jersey colleges (NJIT, Felician, Centenary). As an adjunct professor, Dr. Rowan instructs graduate level courses in Human Resource Training & Development, Organizational Behavior and Organizational Development. Her specialized firm, Performance Management Solutions for Higher Education, is dedicated to assisting colleges and universities in developing cultures of service excellence and leaders at all levels.

Resource Speaker

An active member of the American Society for Training & Development (now ATD), Cindy has made numerous presentations at local, national, and international conferences. She has shared her expertise at the annual Bank Trainer’s Conference on such topics as training needs assessments, training evaluation, and training sustainability. Additionally, Cindy has presented at the American Association of Community Colleges (AACC) and College and University Professional Association in Higher Education – Human Resources (CUPA-HR) conferences on the topics of leadership development of faculty and staff in institutions of higher education. She has shared her expertise on leadership and mentoring through presentations at both the New Jersey Women in Banking and New England Women in Banking conferences as well as the National Association of Professional Mortgage Women. Cindy has received numerous honors for her work and holds the distinction as #1 International Best-Selling Author with a new release in the book “Engaging Experts” coming in January 2021.

Instructor

Cindy is a certified instructor for some of the nation’s leading firms dedicated to training and professional development. She holds a professional certification in Career Planning & Development from the University of Michigan’s Graduate School of Business Administration and a doctoral degree from Seton Hall University’s College of Education and Human Services in Leadership, Administration, and Policy.

When not working, Cindy can be found on the golf course or enjoying time with family and friends. She also volunteers her time to a number of charitable organizations.

Corporate
Clients

“ Cindy initially worked with our bank to provide training on Performance Evaluations. She helped us realize that we needed to do a better job in coaching. Her help in working with us to create an environment of developmental coaching is making a huge difference in the productivity and engagement of our employees.”

-- Bank President

“We have worked with Cindy for about 4 years. She helped us developed Management and Leadership training for first-line supervisors through Senior Management. She has been there!! She knows the environment we work in and her efforts have taken our managers and their employees to new levels. Her energetic style is refreshing. I would highly recommend her to any bank looking to improve the way managers lead others.”

-- SVP, Human Resources

“Fantastic Training! Thank you, can’t wait for the next sessions!”

“I benefited greatly from this class. I really like how you give real-life examples.”

“Cindy brought a lot of experience and energy to the training. I really liked the hands-on challenges, small group work, and class materials. Thanks, Cindy!”

Program Participants Comments

Higher
Education
Clients

“This year our college provided our staff with opportunities to begin a personal leadership journey which would allow them to grow both personally and professionally. We believe in our people and wanted to support them help them expand their skills to better serve the students in our organization."

Dr.Rowan was extremely instrumental in facilitating this process. She taught our participants how to foster a culture shift that values both people and results. Every session is highly customized and carefully engineered to address the most important leadership issues that manager face today."

“I wholeheartedly endorse Dr. Cynthia Rowan and Performance Management Solutions in Higher Education for any organization. The sessions exceeded our expectations. Most importantly, the work done in the training can be used the minute the participants leave the session. That alone is extraordinary. It left our people wanting more!”

-- Community College President

“Our training with Dr. Cindy Rowan helped us take four individual offices and built them into one Enrollment Services Department. Our TEAM has a clear vision and mission and our focus is on service excellence and student success! Dr. Rowan was a tremendous help and support in this process.”

-- Executive Director, Enrollment Services

“Highly engaging! I learned SO much! Can’t wait for our next session”

“I’m excited to go back and try new techniques with my staff.
I have a whole new perspective on coaching my people.”

“Cindy was great! She really took time to address our employee concerns and give us new ideas on How to approach challenging employee situations.”

“ Overall, excellent program! I liked the group breakouts and interactions with my classmates and our great instructor, Dr. Rowan.”